A number of services throughout Australia can provide information, support and treatment options for people who are experiencing problems with ice and other drugs. Although it can be difficult to seek help, in most cases the sooner you reach out for support, the better.

Your local doctor can be a good starting point – they can discuss your concerns with you and provide referrals to other services that you might need.

Key support services in Australia

A variety of free and confidential telephone and online support services are available for people experiencing problems with ice, as well as their family and friends.

  • NATIONAL ALCOHOL AND OTHER DRUG HOTLINE

    National AOD hotline

    NATIONAL ALCOHOL AND OTHER DRUG HOTLINE

    For free and confidential advice about alcohol and other drugs, call the National Alcohol and Other Drug Hotline on 1800 250 015. It will automatically direct you to the Alcohol and Drug Information Service in your state or territory. These local alcohol and other drug telephone services offer support, information, counselling and referral to services.
  • AUSTRALIAN DRUG INFORMATION NETWORK

    ADIN

    AUSTRALIAN DRUG INFORMATION NETWORK

    For more information about support services in your local area, please visit the Australian Drug Information Network (ADIN). ADIN is a national search directory for treatment services and other resources relevant to alcohol and other drug issues.
  • Other Support Services

    FDS logo

    FAMILY DRUG SUPPORT

    24-hour support for relatives and friends affected by alcohol and other drugs. 
    Ph: 1300 368 186 | Web: www.fds.org.au

    DRUGINFO

    DrugInfo is a confidential, non-judgemental telephone and email information and referral service for anyone seeking help for their own or another person’s alcohol or drug use. DrugInfo also provides alcohol and drug professionals a first port of call for information about drugs and prevention of drug-related harm, to support them in their work. Available Monday - Friday 9am - 5pm.

    JUST ASK US

    Provides information about health and well-being including information on drug use.
    Web: www.justaskus.org.au

    TOUCHBASE

    Provides information about health and well-being, including information on drug use, for LGBTI Australians.
    Web: http://touchbase.org.au/alcohol-and-drugs

    KIDS HELPLINE

    Free and confidential online and telephone counselling service for people aged 5-25 years. Open 24 hours.
    Ph: 1800 55 1800 | Web: www.kidshelpline.com.au

    LIFELINE

    Crisis telephone support. Open 24 hours. Also provides one-on-one online chat support.
    Ph: 13 11 14 | Web: www.lifeline.org.au

    COUNSELLING ONLINE

    Free and confidential counselling service for people using drugs, their families and friends.
    Web: www.counsellingonline.org.au

    TURNING POINT – ICE ADVICE

    Free and confidential telephone counselling for people experiencing problems with ice, and their family and friends. Open 24 hours.
    Ph: 1800 423 238

    POSITIVE CHOICES

    Positive Choices is an online portal to help school communities access accurate, up-to-date drug education resources and prevention programs.
    Web: positivechoices.org.au

    NATIONAL DRUGS CAMPAIGN

    An Australian Government website which provides information about illicit drugs.
    Web:  campaigns.health.gov.au/drughelp

    Life in Mind

    Life in Mind is an online portal that connects organisations and communities to the latest information, activities, resources and research about suicide prevention.
    Web: https://www.lifeinmindaustralia.com.au/

    #Youcantalk

    #YouCanTalk is a joint national suicide prevention campaign aimed at giving people the confidence to respond to friends and family when they need help and guide them to the right support services.
    Web: https://www.lifeinmindaustralia.com.au/youcantalk

    INFORMATION AND RESOURCES FOR FAMILY AND FRIENDS

    If you are a friend or family member of a person experiencing problems with ice, please visit the “Families and Friends” section for further information and resources.
  • Advice for health professionals

    Click here for a list of specialist telephone alcohol and other drug consultancy services available in Australia.

Page last reviewed: Friday, 14 December 2018