A number of services throughout Australia can provide information, support and treatment options for people who are experiencing problems with ice and other drugs. Although it can be difficult to seek help, in most cases the sooner you reach out for support, the better.

Your local doctor can be a good starting point – they can discuss your concerns with you and provide referrals to other services that you might need.

COVID-19 Information

Since early 2020, Coronavirus (COVID-19) has impacted the availability of services in the Alcohol and Other Drugs (AOD) sector across Australia. Residential rehabilitation centres and face-to-face treatment options may be limited; however, innovative digital and telephone support options are available.

During this time, Cracks in the Ice will continue to provide evidence-based information and resources about ice including links to online support programs (e.g. Family and Friends Support Program, Breaking the Ice). For more information about support options available in your state/territory call the National Alcohol and Other Drug Hotline on 1800 250 015.

Key support services in Australia

A variety of free and confidential telephone and online support services are available for people experiencing problems with crystal methamphetamine ('ice'), as well as their family and friends.

  • National Alcohol and Other Drug Support Services

    Lifeline logo


    Crisis telephone support. Open 24 hours. Also provides one-on-one online chat support.
    Ph: 13 11 14 | Web: www.lifeline.org.au

    Confidential advice about drugs. Get Help Now. Call 1800 250 015


    For free and confidential advice about alcohol and other drugs, call the National Alcohol and Other Drug Hotline on 1800 250 015. It will automatically direct you to the Alcohol and Drug Information Service in your state or territory. These local alcohol and other drug telephone services offer support, information, counselling and referral to services.

    Ph: 1800 250 015

    Counselling Online logo


    Free and confidential counselling for people using drugs, their families and friends.

    Web: www.counsellingonline.org.au


    The following state and territory-based telephone services provide free, confidential and non-judgemental telephone counselling, information and referral services for residents in those areas who are seeking help for their own or another person’s ice use.

    All are available to callers 24 hours a day, 7 days a week.

    If your state or territory is not listed, please call the National Alcohol and Other Drug Hotline on 1800 250 015. This service provides free and confidential advice about alcohol and other drugs to all Australian residents.

    Click on your state or territory to see the phone number for your area.

  • Mental Health Services

    Lifeline logo


    Crisis telephone support. Open 24 hours. Also provides one-on-one online chat support.
    Ph: 13 11 14 | Web: www.lifeline.org.au

    Woman on phone


    Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.

    Ph: 1300 22 4636 | Web: www.beyondblue.org.au

    Headspace logo


    headspace helps young people aged 12-25 years who are going through a tough time.

    Web: headspace.org.au

    headspace centres are located across Australia and help you to access the right type of health worker for your needs. 

    Web: headspace.org.au/headspace-centres/

    eheadspace provides online and telephone support for young people and their families

    Web: headspace.org.au/eheadspace/

    Head to Health Logo


    Head to Health provides links to trusted Australian online and phone supports, resources and treatment options for people trying to improve their own mental health, or support somebody else with mental health issues.

    Web: www.headtohealth.gov.au

    Kids Helpline Logo


    Free and confidential online and telephone counselling service for people aged 5-25 years. Open 24 hours.
    Ph: 1800 55 1800 | Web: www.kidshelpline.com.au

    SANE logo


    SANE Australia is a national mental health charity working to support Australians affected by complex mental illness. SANE’s work includes mental health awareness, online peer support and information, stigma reduction, specialist helpline support, research and advocacy.
    Ph: 1800 18 7263 | Web: www.sane.org
  • Alcohol and Other Drug Information

    ADF logo

    alcohol and drug foundation - druginfo

    DrugInfo is a free and confidential phone and email service providing information on alcohol and other drugs. DrugInfo can provide advice on how to best support yourself or someone you're concerned about, including the contact details of counselling, treatment and support services. Available Monday - Friday 9am - 5pm.
    Ph: 1300 85 85 84 | e: druginfo@adf.org.au  | Web: www.adf.org.au/druginfo

    national drugs campaign

    An Australian Government website that provides information about illicit drugs.
    Web: campaigns.health.gov.au/drughelp

    positive choices

    Positive Choices is an online portal to help school communities access accurate, up-to-date drug education resources and prevention programs.
    Web: positivechoices.org.au


    ReachOut.com has information about drugs, where to seek help, how to help a friend, and many other youth related issues.
    Web: www.au.reachout.com

    Touchbase Logo


    Provides information about health and well-being, including information on drug use, for LGBTI Australians.
    Web: www.touchbase.org.au/alcohol-and-drugs

  • Mental Health Information

    Black Dog Institute Logo

    the black dog institute

    The Black Dog Institute is a translational research institute that aims to reduce the incidence of mental illness and the stigma around it, to actively reduce suicide rates and empower everyone to live the most mentally healthy lives possible.
    Web: www.blackdoginstitute.org.au

    Life In Mind Logo

    life in mind

    Life in Mind is an online portal that connects organisations and communities to the latest information, activities, resources and research about suicide prevention.
    Web: www.lifeinmindaustralia.com.au/

    #YouCanTalk Logo


    #YouCanTalk is a joint national suicide prevention campaign aimed at giving people the confidence to respond to friends and family when they need help and guide them to the right support services.
    Web: www.lifeinmindaustralia.com.au/youcantalk

  • Advice for health professionals

    Click here for a list of specialist telephone alcohol and other drug consultancy services available in Australia.

Support Services for Aboriginal and Torres Strait Islander Peoples

For a list of support services for Aboriginal and Torres Strait Islander peoples, please click here.

Page last reviewed: Thursday, 9 April 2020

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