When and where to get help about ice (crystal methamphetamine)

Quick Links

A number of services throughout Australia can provide information, support and treatment options for people who are experiencing problems with ice and other drugs. Although it can be difficult to seek help, in most cases the sooner you reach out for support, the better.

Your local doctor can be a good starting point – they can discuss your concerns with you and provide referrals to other services that you might need.

If you need emergency support, call Lifeline on 131 114 (a free and confidential 24-hour crisis helpline) or dial ‘000' for the police or an ambulance.

DO I NEED HELP? Click here to get feedback about your use of ice

Key support services in Australia

A variety of free and confidential telephone and online support services are available for people experiencing problems with ice, as well as their family and friends.

ALCOHOL AND DRUG INFORMATION SERVICE (ADIS)
Free and confidential advice about drugs. Some services are open 24 hours.

STATE/TERRITORY

CITY CONTACT

REGIONAL/RURAL CONTACT

NEW SOUTH WALES (ADIS)

City contact:
(02) 9361 8000

Regional/rural contact:
1800 422 599

QUEENSLAND (ADIS)

City contact:
1800 177 833

Regional/rural contact:
1800 177 833

VICTORIA (DIRECTLINE)

City contact:
1800 888 236

Regional/rural contact:
1800 888 236

WESTERN AUSTRALIA (ADSS)

City contact:
(08) 9442 5000
(08) 9442 5050 (for parents)

Regional/rural contact:
1800 198 024
1800 653 203 (for parents)

AUSTRALIAN CAPITAL TERRITORY (ADIS)

City contact:
(02) 6207 9977

NORTHERN TERRITORY (ADIS)

City contact:
(08) 8922 8399 (Darwin)
(08) 8951 7580 (Alice Springs)

Regional/rural contact:
1800 131 350

TASMANIA (ADIS)

City contact:
(03) 9416 1818

Regional/rural contact:
1800 811 994

SOUTH AUSTRALIA (ADIS)

City contact:
(08) 8363 8618

Regional/rural contact:
1800 131 340

Other Support Services

TURNING POINT – ICE ADVICE
Free and confidential telephone counselling for people experiencing problems with ice, and their family and friends. Open 24 hours.
Ph: 1800 423 238

FAMILY DRUG SUPPORT
24-hour support for relatives and friends affected by alcohol and other drugs.
Ph: 1300 368 186 | Web: www.fds.org.au

DRUGINFO LINE
Provides information and resources about drugs. Open from 9am-5pm, Monday to Friday.
Ph: 1300 85 85 84 | Web: www.druginfo.adf.org.au

JUST ASK US
Provides information about health and well-being including information on drug use.
Web: www.justaskus.org.au

KIDS HELPLINE
Free and confidential online and telephone counselling service for people aged 5-25 years. Open 24 hours.
Ph: 1800 55 1800 | Web: www.kidshelpline.com.au

LIFELINE
Crisis telephone support. Open 24 hours. Also provides one-on-one online chat support.
Ph: 131 114 | Web: www.lifeline.org.au

COUNSELLING ONLINE
Free and confidential counselling service for people using drugs, their families and friends.
Web: www.counsellingonline.org.au

NATIONAL DRUGS CAMPAIGN
An Australian Government website which provides information about illicit drugs.
Web: www.australia.gov.au/drugs

For more support services in your area, please visit the Australian Drug Information Network. If you are a friend or family member of a person experiencing problems with ice, please visit the “Families and Friends” section for further information and resources.