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When and where do I get help?

A number of services throughout Australia can provide information, support and treatment options for people who are experiencing problems with ice and other drugs. Although it can be difficult to seek help, in most cases the sooner you reach out for support, the better.

Your local doctor can be a good starting point – they can discuss your concerns with you and provide referrals to other services that you might need. For free and confidential advice about alcohol and other drugs, you can also call the National Alcohol and Other Drug Hotline on 1800 250 015.

COVID-19 Information

Since early 2020, Coronavirus (COVID-19) has impacted the availability of services in the Alcohol and Other Drugs (AOD) sector across Australia. Residential rehabilitation centres and face-to-face treatment options may be limited; however, innovative digital and telephone support options are available.

During this time, Cracks in the Ice will continue to provide evidence-based information and resources about ice including links to online support programs (e.g. Family and Friends Support Program, Breaking the Ice). For more information about support options available in your state/territory call the National Alcohol and Other Drug Hotline on 1800 250 015.

Telehealth consultations have become an increasingly accessible option for Alcohol and Other Drug treatment. Read more about Telehealth and its uses.

Key support services in Australia

A variety of free and confidential telephone and online support services are available for people experiencing problems with crystal methamphetamine ('ice'), as well as their family and friends.

  • National Alcohol and Other Drug Support Services

    Confidential advice about drugs. Get Help Now. Call 1800 250 015


    For free and confidential advice about alcohol and other drugs, call the National Alcohol and Other Drug Hotline on 1800 250 015. It will automatically direct you to the Alcohol and Drug Information Service in your state or territory. These local alcohol and other drug telephone services offer support, information, counselling and referral to services.

    Ph: 1800 250 015

    Lifeline logo


    Crisis telephone support. Open 24 hours. Also provides one-on-one online chat support.

    Counselling Online logo


    Free and confidential counselling for people using drugs, their families and friends.


  • State and Territory Telephone Services

    Free telephone services are available in all Australian states and territories for anyone seeking help for their own or another person’s use of alcohol or other drugs (such as ice). These services provide free, confidential and non-judgemental telephone counselling, information and referrals to services.

    There are also free telephone services in some Australian states and territories that provide information and referrals specifically for ice use.

    All services listed are available to callers 24 hours a day, 7 days a week (except ADIS SA which is available 8.30 am - 10 pm, 7 days a week).

    Click on your state or territory in the map shown below to find out what options are available in your area.

Support Services for Aboriginal and Torres Strait Islander Peoples

Page last reviewed: Sunday, 7 February 2021