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    When and where do I get help?

    A number of services throughout Australia can provide information, support and treatment options for people who are experiencing problems with ice and other drugs. Although it can be difficult to seek help, in most cases the sooner you reach out for support, the better.

    Your local doctor can be a good starting point – they can discuss your concerns with you and provide referrals to other services that you might need. For free and confidential advice about alcohol and other drugs, you can also call the National Alcohol and Other Drug Hotline on 1800 250 015.

    If you need emergency support, call Lifeline on 13 11 14 (a free and confidential 24-hour crisis helpline) or dial '000' for the police or an ambulance.

    Do I need help?

    Click here to get feedback about your use of ice

    Key support services in Australia

    A variety of free and confidential telephone and online support services are available for people experiencing problems with crystal ('ice'), as well as their family and friends.

    • National Alcohol and Other Drug Support Services

      Confidential advice about drugs. Get Help Now. Call 1800 250 015

      NATIONAL ALCOHOL AND OTHER DRUG HOTLINE

      For free and confidential advice about alcohol and other drugs, call the National Alcohol and Other Drug Hotline on 1800 250 015. It will automatically direct you to the Alcohol and Drug Information Service in your state or territory. These local alcohol and other drug telephone services offer support, information, counselling and referral to services.

      Ph: 1800 250 015

      Lifeline logo

      LIFELINE

      Crisis telephone support. Open 24 hours. Also provides one-on-one online chat support.

      Counselling Online logo

      COUNSELLING ONLINE

      Free and confidential counselling for people using drugs, their families and friends.

      Web: counsellingonline.org.au

    • State and Territory Telephone Services

      Free telephone services are available in all Australian states and territories for anyone seeking help for their own or another person’s use of alcohol or other drugs (such as ice). These services provide free, confidential and non-judgemental telephone counselling, information and referrals to services.

      There are also free telephone services in some Australian states and territories that provide information and referrals specifically for ice use.

      All services listed are available to callers 24 hours a day, 7 days a week (except ADIS SA which is available 8.30 am - 10 pm, 7 days a week).

      Click on your state or territory in the map shown below to find out what options are available in your area.

    • Support for Family and Friends

      Family Drug Support Logo

      FAMILY DRUG SUPPORT

      24-hour support for relatives and friends affected by alcohol and other drugs. 

      FAMILY DRUG HELPLINE

      Confidential telephone helpline and web-based information services run by Self Help Addiction Research Centre (SHARC).

      FAMILY AND FRIENDS SUPPORT PROGRAM

      Online resilience and wellbeing program to support affected friends and family members of people who use methamphetamine.
      1800 Respect Logo

      NATIONAL SEXUAL ASSAULT, DOMESTIC FAMILY VIOLENCE COUNSELLING SERVICE

      A confidential 24-hour support line providing support for people experiencing or at risk of experiencing sexual assault, domestic or family violence.
      The Link Foundation AOD Logo

      The Link Foundation AOD

      24 hour counselling and groups for families and individuals. Currently under accreditation by NADA.
      Relationships Australia Logo

      RELATIONSHIPS AUSTRALIA

      Relationships Australia promotes the importance of respectful, healthy relationships. Anyone can call them or visit their website to access relationship support services for issues such as domestic violence, sexual abuse, mental illness and more.
      Ph: 1300 364 277 | Web: relationships.org.au

      INFORMATION AND RESOURCES FOR FAMILY AND FRIENDS

      If you have friend or family member who you think might be experiencing problems with ice, please visit the Families and Friends section for further information and resources.

    • LGBTIQ+ Support Services

      Touchbase Logo

      TOUCHBASE

      Provides information about health and well-being, including information on drug use, for LGBTIQ+ Australians.

      Web: touchbase.org.au/alcohol-and-drugs

      QLife Logo

      QLIFE HOTLINE

      QLife provides peer support and referral services for people wanting to talk about a range of issues including sexuality, identity, gender and relationships.

      Ph: 1800 184 527 | Web: https://qlife.org.au/

      Touchbase Logo

      M3THOD

      M3THOD is a free and confidential service that provides support for people who combine sex with drugs like crystal and GHB. 

      If you are looking for a space to chat to someone who understands the scene from personal lived experience, M3THOD is for you. The service is led by trained and non-judgemental peers who will help you explore your personal experience and options for reducing harms.

      You can book an in-person appointment if you’re based in Sydney NSW or an online appointment if you’re based elsewhere in Australia.

      Book a M3THOD appointment online or in-person:

      Location: a[TEST] clinic, 167 Oxford St, Darlinghurst, 2010 10:00 – 18:00, Monday to Friday.

      Web: https://endinghiv.org.au/toolkit/m3thod/ 

    • Find a Psychologist

      APS Logo
      FIND A PSYCHOLOGIST

      The Australian Psychological Society's "Find a Psychologist" tool allows people to search for a psychologist in their area, create a shortlist, and have the chosen psychologist contact them. 

      Web: https://psychology.org.au/find-a-psychologist

    Support Services for Aboriginal and Torres Strait Islander Peoples

    For 24/7 crisis support, call Lifeline:
    phone 13YARN [13 92 76]

    Click here to view our list of support services for Aboriginal and Torres Strait Islander peoples

    Page last reviewed: Friday, 12 September 2025