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A number of services throughout Australia can provide information, support and treatment options for people who are experiencing problems with ice and other drugs. Although it can be difficult to seek help, in most cases the sooner you reach out for support, the better.

Your local doctor can be a good starting point – they can discuss your concerns with you and provide referrals to other services that you might need.

If you need emergency support, call Lifeline on 13 11 14 (a free and confidential 24-hour crisis helpline) or dial '000' for the police or an ambulance.

COVID-19 Information

Since early 2020, Coronavirus (COVID-19) has impacted the availability of services in the Alcohol and Other Drugs (AOD) sector across Australia. Residential rehabilitation centres and face-to-face treatment options may be limited; however, innovative digital and telephone support options are available.

During this time, Cracks in the Ice will continue to provide evidence-based information and resources about ice including links to online support programs (e.g. Family and Friends Support Program, Breaking the Ice). For more information about support options available in your state/territory call the National Alcohol and Other Drug Hotline on 1800 250 015.

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Key support services in Australia

A variety of free and confidential telephone and online support services are available for people experiencing problems with crystal methamphetamine ('ice'), as well as their family and friends.

  • National Alcohol and Other Drug Support Services

    Lifeline logo

    LIFELINE

    Crisis telephone support. Open 24 hours. Also provides one-on-one online chat support.

    Confidential advice about drugs. Get Help Now. Call 1800 250 015

    NATIONAL ALCOHOL AND OTHER DRUG HOTLINE

    For free and confidential advice about alcohol and other drugs, call the National Alcohol and Other Drug Hotline on 1800 250 015. It will automatically direct you to the Alcohol and Drug Information Service in your state or territory. These local alcohol and other drug telephone services offer support, information, counselling and referral to services.

    Ph: 1800 250 015

    Counselling Online logo

    COUNSELLING ONLINE

    Free and confidential counselling for people using drugs, their families and friends.

    Web: www.counsellingonline.org.au

  • STATE AND TERRITORY ICE TELEPHONE SERVICES

    The following state and territory-based telephone services provide free, confidential and non-judgemental telephone counselling, information and referral services for residents in those areas who are seeking help for their own or another person’s ice use.

    All are available to callers 24 hours a day, 7 days a week.

    If your state or territory is not listed, please call the National Alcohol and Other Drug Hotline on 1800 250 015. This service provides free and confidential advice about alcohol and other drugs to all Australian residents.

    Click on your state or territory to see the phone number for your area.

  • Support for Family and Friends

    Family Drug Support Logo

    FAMILY DRUG SUPPORT

    24-hour support for relatives and friends affected by alcohol and other drugs. 

    Two boys sitting by the water

    INFORMATION AND RESOURCES FOR FAMILY AND FRIENDS

    If you have friend or family member who you think might be experiencing problems with ice, please visit the Families and Friends section for further information and resources.

Support Services for Aboriginal and Torres Strait Islander Peoples

View our list of support services for Aboriginal and Torres Strait Islander peoples.

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Page last reviewed: Thursday, 9 April 2020

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