When and where to get help about ice (crystal methamphetamine)

Quick Links

A number of services throughout Australia can provide information, support and treatment options for people who are experiencing problems with ice and other drugs. Although it can be difficult to seek help, in most cases the sooner you reach out for support, the better.

Your local doctor can be a good starting point – they can discuss your concerns with you and provide referrals to other services that you might need.

If you need emergency support, call Lifeline on 131 114 (a free and confidential 24-hour crisis helpline) or dial ‘000' for the police or an ambulance.

DO I NEED HELP? Click here to get feedback about your use of ice

Key support services in Australia

A variety of free and confidential telephone and online support services are available for people experiencing problems with ice, as well as their family and friends.

NATIONAL ALCOHOL AND OTHER DRUG HOTLINE
For free and confidential advice about alcohol and other drugs, call the National Alcohol and Other Drug Hotline on 1800 250 015. It will automatically direct you to the Alcohol and Drug Information Service in your state or territory. These local alcohol and other drug telephone services offer support, information, counselling and referral to services.

Other Support Services

FAMILY DRUG SUPPORT
24-hour support for relatives and friends affected by alcohol and other drugs.
Ph: 1300 368 186 | Web: www.fds.org.au

DRUGINFO LINE
Provides information and resources about drugs. Open from 9am-5pm, Monday to Friday.
Ph: 1300 85 85 84 | Web: https://adf.org.au/help-support/

JUST ASK US
Provides information about health and well-being including information on drug use.
Web: www.justaskus.org.au

TOUCHBASE
Provides information about health and well-being, including information on drug use, for LGBTI Australians.
Web: http://touchbase.org.au/alcohol-and-drugs

KIDS HELPLINE
Free and confidential online and telephone counselling service for people aged 5-25 years. Open 24 hours.
Ph: 1800 55 1800 | Web: www.kidshelpline.com.au

LIFELINE
Crisis telephone support. Open 24 hours. Also provides one-on-one online chat support.
Ph: 131 114 | Web: www.lifeline.org.au

COUNSELLING ONLINE
Free and confidential counselling service for people using drugs, their families and friends.
Web: www.counsellingonline.org.au

TURNING POINT – ICE ADVICE
Free and confidential telephone counselling for people experiencing problems with ice, and their family and friends. Open 24 hours.
Ph: 1800 423 238

POSITIVE CHOICES
Positive Choices is an online portal to help school communities access accurate, up-to-date drug education resources and prevention programs.
Web: positivechoices.org.au

NATIONAL DRUGS CAMPAIGN
An Australian Government website which provides information about illicit drugs.
Web: campaigns.health.gov.au/drughelp

For more support services in your area, please visit the Australian Drug Information Network. If you are a friend or family member of a person experiencing problems with ice, please visit the “Families and Friends” section for further information and resources.