When and where to get help about ice (crystal methamphetamine)

Quick Links

What type of help is available?

Can’t find what you’re looking for? Let us know

A number of services throughout Australia can provide information, support and treatment options for people who are experiencing problems with ice and other drugs. Although it can be difficult to seek help, in most cases the sooner you reach out for support, the better.

Your local doctor can be a good starting point – they can discuss your concerns with you and provide referrals to other services that you might need.

If you need emergency support, call Lifeline on 13 11 14 (a free and confidential 24-hour crisis helpline) or dial '000' for the police or an ambulance.

COVID-19 Information

Since early 2020, Coronavirus (COVID-19) has impacted the availability of services in the Alcohol and Other Drugs (AOD) sector across Australia. Residential rehabilitation centres and face-to-face treatment options may be limited; however, innovative digital and telephone support options are available.

During this time, Cracks in the Ice will continue to provide evidence-based information and resources about ice including links to online support programs (e.g. Family and Friends Support Program, Breaking the Ice). For more information about support options available in your state/territory call the National Alcohol and Other Drug Hotline on 1800 250 015.

DO I NEED HELP?

Click here to get feedback about your use of ice

Key support services in Australia

A variety of free and confidential telephone and online support services are available for people experiencing problems with crystal methamphetamine ('ice'), as well as their family and friends.

National Alcohol and Other Drug Support Services

LIFELINE

Crisis telephone support. Open 24 hours. Also provides one-on-one online chat support.

Ph: 13 11 14 | Web: www.lifeline.org.au

NATIONAL ALCOHOL AND OTHER DRUG HOTLINE

For free and confidential advice about alcohol and other drugs, call the National Alcohol and Other Drug Hotline on 1800 250 015. It will automatically direct you to the Alcohol and Drug Information Service in your state or territory. These local alcohol and other drug telephone services offer support, information, counselling and referral to services.

Ph: 1800 250 015

COUNSELLING ONLINE

Free and confidential counselling for people using drugs, their families and friends.

Web: www.counsellingonline.org.au

STATE AND TERRITORY ICE TELEPHONE SERVICES
The following state and territory-based telephone services provide free, confidential and non-judgemental telephone counselling, information and referral services for residents in those areas who are seeking help for their own or another person’s ice use.

All are available to callers 24 hours a day, 7 days a week.

If your state or territory is not listed, please call the National Alcohol and Other Drug Hotline on 1800 250 015. This service provides free and confidential advice about alcohol and other drugs to all Australian residents.

Click on your state or territory to see the phone number for your area.

Mental Health Services

LIFELINE

Crisis telephone support. Open 24 hours. Also provides one-on-one online chat support.

Ph: 13 11 14 | Web: www.lifeline.org.au

BEYOND BLUE

Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.

Ph: 1300 22 4636 | Web: www.beyondblue.org.au

HEADSPACE

headspace helps young people aged 12-25 years who are going through a tough time.

Web: headspace.org.au

headspace centres are located across Australia and help you to access the right type of health worker for your needs.

Web: headspace.org.au/headspace-centres/

eheadspace provides online and telephone support for young people and their families

Web: headspace.org.au/eheadspace/

HEAD TO HEALTH

Head to Health provides links to trusted Australian online and phone supports, resources and treatment options for people trying to improve their own mental health, or support somebody else with mental health issues.

Web: www.headtohealth.gov.au

KIDS HELPLINE

Free and confidential online and telephone counselling service for people aged 5-25 years. Open 24 hours.

Ph: 1800 55 1800 | Web: www.kidshelpline.com.au

SANE AUSTRALIA

SANE Australia is a national mental health charity working to support Australians affected by complex mental illness. SANE’s work includes mental health awareness, online peer support and information, stigma reduction, specialist helpline support, research and advocacy.

Ph: 1800 18 7263 | Web: www.sane.org

Support for Family and Friends

FAMILY DRUG SUPPORT
24-hour support for relatives and friends affected by alcohol and other drugs.

Ph: 1300 368 186 | Web: www.fds.org.au

INFORMATION AND RESOURCES FOR FAMILY AND FRIENDS
If you have friend or family member who you think might be experiencing problems with ice, please visit the “Families and Friends” section for further information and resources.

Alcohol and Other Drug Information

alcohol and drug foundation - druginfo
DrugInfo is a free and confidential phone and email service providing information on alcohol and other drugs. DrugInfo can provide advice on how to best support yourself or someone you're concerned about, including the contact details of counselling, treatment and support services. Available Monday - Friday 9am - 5pm.
Ph: 1300 85 85 84 | e: druginfo@adf.org.au | Web: www.adf.org.au/druginfo

national drugs campaign
An Australian Government website that provides information about illicit drugs.
Web: campaigns.health.gov.au/drughelp

positive choices
Positive Choices is an online portal to help school communities access accurate, up-to-date drug education resources and prevention programs.
Web: positivechoices.org.au

reachout.com
ReachOut.com has information about drugs, where to seek help, how to help a friend, and many other youth related issues.
Web: www.au.reachout.com

touchbase
Provides information about health and well-being, including information on drug use, for LGBTI Australians.
Web: www.touchbase.org.au/alcohol-and-drugs

Mental Health Information

the black dog institute
The Black Dog Institute is a translational research institute that aims to reduce the incidence of mental illness and the stigma around it, to actively reduce suicide rates and empower everyone to live the most mentally healthy lives possible.
Web: www.blackdoginstitute.org.au

life in mind
Life in Mind is an online portal that connects organisations and communities to the latest information, activities, resources and research about suicide prevention.
Web: www.lifeinmindaustralia.com.au/

#youcantalk
#YouCanTalk is a joint national suicide prevention campaign aimed at giving people the confidence to respond to friends and family when they need help and guide them to the right support services.
Web: www.lifeinmindaustralia.com.au/youcantalk

Advice for health professionals
Click here for a list of specialist telephone alcohol and other drug consultancy services available in Australia.

Support Services for Aboriginal and Torres Strait Islander Peoples

For a list of support services for Aboriginal and Torres Strait Islander peoples, please click here.

What type of help is available?

Can’t find what you’re looking for? Let us know

COVID-19 Information

DO I NEED HELP?

Key support services in Australia

National Alcohol and Other Drug Support Services

LIFELINE

NATIONAL ALCOHOL AND OTHER DRUG HOTLINE

COUNSELLING ONLINE

STATE AND TERRITORY ICE TELEPHONE SERVICES

Mental Health Services

LIFELINE

BEYOND BLUE

HEADSPACE

HEAD TO HEALTH

KIDS HELPLINE

SANE AUSTRALIA

Support for Family and Friends

FAMILY DRUG SUPPORT

INFORMATION AND RESOURCES FOR FAMILY AND FRIENDS

Alcohol and Other Drug Information

alcohol and drug foundation - druginfo

national drugs campaign

positive choices

reachout.com

touchbase

Mental Health Information

the black dog institute

life in mind

#youcantalk

Advice for health professionals

Support Services for Aboriginal and Torres Strait Islander Peoples

Related Content