A number of services throughout Australia can provide information, support and treatment options for people who are experiencing problems with ice and other drugs. Although it can be difficult to seek help, in most cases the sooner you reach out for support, the better.

Your local doctor can be a good starting point – they can discuss your concerns with you and provide referrals to other services that you might need.

If you need emergency support, call Lifeline on 131 114 (a free and confidential 24-hour crisis helpline) or dial ‘000' for the police or an ambulance.

Key support services in Australia

A variety of free and confidential telephone and online support services are available for people experiencing problems with ice, as well as their family and friends.

  • ALCOHOL AND DRUG INFORMATION SERVICE (ADIS)

    Free and confidential advice about drugs. Some services are open 24 hours.

    STATE/TERRITORY
    CAPITAL CITY CONTACT
    REGIONAL/RURAL CONTACT
    NATIONAL (ADIS)
    National contact:
    1800 250 015
    Regional/rural contact:
    1800 422 599
    NEW SOUTH WALES (ADIS)
    City contact:
    (02) 9361 8000
    Regional/rural contact:
    1800 422 599
    QUEENSLAND (ADIS)
    City contact:
    1800 177 833
    Regional/rural contact:
    1800 177 833
    VICTORIA (DIRECTLINE)
    City contact:
    1800 888 236
    Regional/rural contact:
    1800 888 236
    WESTERN AUSTRALIA (ADSS)
    City contact:
    (08) 9442 5000
    (08) 9442 5050 (for parents)
    Regional/rural contact:
    1800 198 024
    1800 653 203 (for parents)
    AUSTRALIAN CAPITAL TERRITORY (ADIS)
    City contact:
    (02) 6207 9977
    NORTHERN TERRITORY (ADIS)
    City contact:
    (08) 8922 8399 (Darwin)
    (08) 8951 7580 (Alice Springs)
    Regional/rural contact:
    1800 131 350
    TASMANIA (ADIS)
    City contact:
    1800 811 994
    Regional/rural contact:
    1800 811 994
    SOUTH AUSTRALIA (ADIS)
    City contact:
    1300 131 340
    Regional/rural contact:
    1300 131 340
  • Other Support Services

    Turning Point

    TURNING POINT – ICE ADVICE

    Free and confidential telephone counselling for people experiencing problems with ice, and their family and friends. Open 24 hours.
    Ph: 1800 423 238
    FDS

    FAMILY DRUG SUPPORT

    24-hour support for relatives and friends affected by alcohol and other drugs.
    Ph: 1300 368 186 | Web: www.fds.org.au
    Drug Info Hotline

    DRUGINFO LINE

    Provides information and resources about drugs. Open from 9am-5pm, Monday to Friday.
    Ph: 1300 85 85 84 | Web: www.druginfo.adf.org.au
    Just Ask Us

    JUST ASK US

    Provides information about health and well-being including information on drug use.
    Web: www.justaskus.org.au
    Kids Helpline

    KIDS HELPLINE

    Free and confidential online and telephone counselling service for people aged 5-25 years. Open 24 hours.
    Ph: 1800 55 1800 | Web: www.kidshelpline.com.au
    Lifeline

    LIFELINE

    Crisis telephone support. Open 24 hours. Also provides one-on-one online chat support.
    Ph: 131 114 | Web: www.lifeline.org.au
    Counselling Online

    COUNSELLING ONLINE

    Free and confidential counselling service for people using drugs, their families and friends.
    Web: www.counsellingonline.org.au
    Positive Choices

    POSITIVE CHOICES

    Positive Choices is an online portal to help school communities access accurate, up-to-date drug education resources and prevention programs.
    Web: positivechoices.org.au
    National Drugs Campaign

    NATIONAL DRUGS CAMPAIGN

    An Australian Government website which provides information about illicit drugs.
    Web:  campaigns.health.gov.au/drughelp

    For more support services in your area, please visit the Australian Drug Information Network. If you are a friend or family member of a person experiencing problems with ice, please visit the “Families and Friends” section for further information and resources.

Last updated: Thursday, 1 June 2017