Please note that this mailbox is monitored Monday to Friday, 9am to 5pm. Messages received outside of these hours will not be reviewed until the next business day.

Please also note that Cracks in the Ice does not provide a counselling service.

• If you need emergency support, please call Lifeline on 13 11 14 or 13 YARN (free and confidential 24-hour crisis helplines) or dial 000 for the police or ambulance.
• If you would like to know what other services are available, please visit: Get Support Now. 

Cracks in the Ice is committed to supporting Australians impacted by crystal methamphetamine ('ice') with high quality information and resources. We welcome and value any feedback you have about the toolkit and its resources.

Please be advised that any positive feedback you provide may be used by Cracks in the Ice for  public promotions. Your comments will remain anonymous meaning no personal or identifying information will be shared. If you do not want your comments published, please let us know in your request. Our full privacy statement can be accessed here